Reference

How We Handle Your Information

When you open an account with kobra88 and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity, process your payments…

Account & payment data protectedEncrypted transactions on every depositYour withdrawal requests verified safely
kobra88 How We Handle Your Information
GET IN TOUCH

How to Request Changes to Your Data

Live Chat Contact our support team via live chat inside your account dashboard. They can help you update personal details, request data export, or clarify what information we hold on you. Available during your local hours.
Email Support Send a request to our privacy team at [email protected] with your account email and the changes you need. We respond within 48 hours with confirmation and any documents required.
Account Settings Log into your kobra88 account and visit Settings > Privacy to review stored data, download your account history, and manage communication preferences without waiting for support.
SECURITY & TRANSPARENCY

How We Protect and Manage Your Privacy

Encrypted Storage

All personal data, including payment methods and account history, is encrypted at rest on secure servers. We use TLS 1.2 or higher for all data in transit, so your information is scrambled every time it travels between your device and our platform.

Payment Security

When you deposit via DANA, OVO, GoPay or QRIS, the transaction is processed through their secure gateways. We never see your full payment credentials; only a confirmation token confirms the deposit cleared and your account balance updates.

Data Retention

We keep your account data as long as your account is active. After you close it, personal information is deleted within 90 days unless local law requires us to retain transaction records for regulatory purposes.

Third-Party Access

We share data only with payment providers (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and with local authorities where local law permits. We do not sell or rent your data to marketers or data brokers.

Cookie & Tracking

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings; essential cookies for login cannot be turned off without logging out.

Your Rights & Requests

You can request a copy of your data, ask us to correct errors, or demand deletion where local law permits. Contact [email protected] with your account email and request type; we verify your identity before processing.

Privacy Policy Questions Answered

When you close your account, your personal data is flagged for deletion and removed from active servers within 90 days. Transaction records tied to deposits, withdrawals and regulatory compliance may be retained for a longer period where local law requires, but your name and contact details are erased.

Yes. Log into your account, go to Settings > Privacy, and select Download My Data. You'll receive a file listing your personal information, account history, deposits, withdrawals and login activity. The file is generated within 24 hours and is downloadable for 30 days.

We share only what is necessary: payment providers (DANA, OVO, GoPay, QRIS) receive your transaction details to process deposits and withdrawals. We do not sell your data to third parties. Sharing with authorities happens only where local law permits and requires a valid legal request.

Payment data is encrypted and processed through secure gateways provided by DANA, OVO, GoPay and QRIS. We never store your full card or banking credentials on our servers — only a token confirming your deposit cleared and your account was credited.

Contact our support team immediately via live chat or email [email protected]. Report the issue with your account email and any suspicious activity you noticed. We'll review your account, reset your password if needed, and investigate for signs of unauthorised access.

Yes. The kobra88 app and mobile website use the same encryption and security protocols as desktop. All data transmitted between your phone and our servers is encrypted. Keep your device software updated and use a strong, unique password for your account.

Reach out to our privacy team at [email protected] with your account email and describe your concern. Response time is 48 hours. You can also contact us via live chat in your account dashboard, or visit Settings > Privacy to manage your preferences directly online.